Privacy Policy

Privacy Policy

Last updated: August 30, 2022

 

Your privacy is important.

At spf.io, your privacy is our utmost priority. We believe it is essential to be transparent about the personal information that we collect about you, how we use it, how long we store it, and who we share it with. As a part of this commitment, we do not sell your personal information to advertisers or other third parties. The Privacy Policy below outlines our data collection and processing activities, as well as the rights and choices that you hold as a data subject.

We encourage you to review this policy frequently as it may be updated from time to time.

In this Privacy Policy, the terms ‘spf.io’, ‘we’, and ‘us’ refer to TheoTech LLC and any of our corporate affiliates. Spf.io, and its related products and websites, is referred to as “the services” in this policy.

If you do not agree with this policy, do not access, interact, purchase, or use the services.

Data We Collect as a Controller

When you use or request information about our services, we collect personal information that you provide. Some of this information can be used to personally identify you while some is left anonymous. We may also collect your personal information when it is provided by our third-party processors. We will refer to your personal information as “your data” for short. These include:

Account and Contact Information: We collect data about you when you register for an account, create or modify your profile, set preferences, and request information about our services. This data may include your first name, last name, email address, phone number, employment information, budget for services, username, profile picture, and profile description. We retain your account and contact information as long as you are an active user of the services.

Financial Information: When you register for certain paid services, we collect certain payment and billing information. This data may include your mailing address, shipping address, and payment card or bank information. We may also ask you to designate a billing representative, including name and email address upon creation of your account. All financial data used in the purchase of our paid services are securely processed by our third-party processor Stripe, Inc. We retain your financial information as long as you are an active user of the services.

You can read more about the measures that Stripe, Inc. is taking to securely process your data in their privacy statement.

Service Information: In the process of offering our services, we collect data, that paired with other personal data, may be used to identify you. This data may include your customer support requests, user preferences, and audit trails of your usage of the services. This data is necessary for the operation of our services.

Information we receive from other sources: We receive information about you from other Service users, from third-party services, from our related companies, and from our business and channel partners. These may include:

  • Other users of the services: Other users of the services may provide information about you when they submit content through the services. For example, you may be mentioned in a customer support issue opened by someone else. We also receive your email address from other users of the services when they provide it in order to invite you to the services.  Similarly, an administrator may provide your contact information when they designate you as the billing or technical contact on your company’s account.
  • Other services you link to your account: We receive information about you when you or your administrator integrate or link a third-party service with the services. For example, if you create an account or log into the services using your Google credentials, we receive your name and email address as permitted by your Google profile settings in order to authenticate you. You or your administrator may also integrate the services with other services you use, such as to allow you to access, store, share and edit certain content from a third-party through the services.  For example, you may authorize the services to access, display and store files from a third-party document-sharing service within the services interface. The information we receive when you link or integrate the services with a third-party service depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with the services.
  • YouTube API Services: If you give spf.io access to your YouTube account via the services’ YouTube integration, the API client uses YouTube API Services, which is under the Google Privacy Policy (http://www.google.com/policies/privacy) and governed by YouTube’s terms of use (https://www.youtube.com/t/terms). We use YouTube API Services to connect to your YouTube channel and access your list of videos in order to help you automatically caption and translate them. You can revoke the services access to your YouTube account at any time by visiting your Google Security Settings (https://security.google.com/settings/security/permissions).
  • Spf.io Partners: We may work with partners who provide consulting, implementation, training and other services around our products.  Some of these partners also help us to market and promote our products, generate leads for us, and resell our products.  We receive information from these partners, such as billing information, billing and technical contact information, company name, evaluation information you have provided, what events you have attended, and what country you are in.
  • Other Partners: We receive information about you and your activities on and off the services from third-party partners, such as advertising and market research partners who provide us with information about your interest in and engagement with the services.

 

Cookies and Other Tracking Technologies

We sometimes collect your data in the form of cookies and other tracking technologies when you visit our websites and use the services. 

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use first party cookies to help identify and track our visitors, their usage of our websites, and their website preferences. 

When users visit our website, they are asked for consent to use cookies. They have the option to select which categories of non-essential cookies they would like to allow or reject. 

We make a distinction between necessary cookies and non-essential cookies. Necessary cookies are cookies that are essential to the function of our websites and the services, including securing account log-in and payment processes. Necessary cookies are used regardless of user consent. Non-essential cookies might include saving user preferences, analyzing user behavior, or recording usage statistics. Users have the ability to reject consent from these cookies at any time, though certain functions of our websites and services may be made unavailable.   

We collect information about your computer, phone, tablet, or other devices you use to access the services. This device information includes your connection type and settings when you install, access, update, or use our services. We also collect information through your device about your operating system, browser type, language preference, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience.  How much of this information we collect depends on the type and settings of the device you use to access the services.

Third Party Cookies:

Spf.io also uses third party cookies for remarketing purposes. This enables us to display tailored, relevant ads to you across the internet about our services. Third party vendors use cookies to serve tailored ads based on past visits. For example we currently use Google Ad Services. You can opt-out of Google’s use of cookies by visiting their website here.

Spf.io uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar metadata. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser.

If you’d like to opt-out, you can do so at https://mouseflow.com/opt-out. If you’d like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at [email protected].

For more information, see Mouseflow’s Privacy Policy at http://mouseflow.com/privacy/.
For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/.
For more information on Mouseflow and CCPA visit https://mouseflow.com/ccpa.

 

Data We Collect as a Processor

When users of the services ask us to process their data on their behalf, we act as a ‘Data Processor’ and the user acts as a ‘Data Controller’. The user is in control of which data we process, how long it is stored, and which services are used to process it. This data includes any digital content that is uploaded into the services including but not limited to: audio, video, images, slides, and text documents uploaded into a user’s portal, audio spoken into the captioner, and translated or transcribed content generated by use of the services.

 

Data Retention Policy

We will retain your data as long as you have an active account for our services. Should you choose to terminate your account, we will delete your data, except for data which is necessary for legal compliance, after six months.

We will process your data that is given with express consent so long as consent is not withdrawn. Your data that is received for sales and marketing purposes and is not attached to an active account for our services will be retained for a period of two years, after which it is deleted.

 

How We Use Your Data

To Provide Services: We use your data to provide the services to you, including to authenticate you when you log in, provide customer support, and operate and maintain the services.  For example, we use the name and picture you provide in your account to identify you to other service users. Our services also include features that personalize your experience, enhance your productivity, and improve your ability to collaborate effectively with others that are most relevant for you and your team. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites. When you use multiple services, we combine your data and your activities to provide an integrated experience, such as to allow you to find information from one service while searching from another or to present relevant product information as you travel across our websites.

 

To Communicate With You: We use your data to send promotional communications that may be of specific interest to you, including by email and by displaying spf.io ads on other companies’ websites and applications, as well as on platforms like Facebook and Google. These communications are aimed at driving engagement and maximizing what you get out of the services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you regarding your use of the services including account confirmations, billing notifications, and other reasons necessary for the operation of the services. You can control whether you receive these marketing communications as described below under section (“Your Privacy Choices”).

We also use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair the services.

To Improve Our Services: We are always looking for ways to make our services better and more useful to you. We use collective learnings about how people use our services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the services. For example, we automatically analyze and aggregate frequently used search terms to improve the accuracy and relevance of suggested topics that auto-populate when you use the search feature. In some cases, we apply these learnings across our services to improve and develop similar features or to better integrate the services you use. We also test and analyze certain new features with some users before rolling the feature out to all users.

To Share with Our Partners and Processors: We share your data with our partners and processors. This may be in connection with possible business transfers though we are not in the business of selling your data to advertisers or other third parties. More information about how we share your data is listed in the section (“How We Share Your Data”).

For Legal Compliance: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use your data in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of our business or services.

For Secure use of Services: We use your data to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of service policies.

 

How We Share Your Data

We share your data when it is necessary for our legitimate interests. However, we never sell your data to third parties. We share your data in the following ways:

With your consent: We share your data with third parties when you give us consent to do so.  For example, we may display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.

With other users: In using the services, you may create content, which may contain your data, that can be shared with other users in your portal for the purposes of collaboration. This content may be viewed, edited, shared, copied, and downloaded based on the settings that you or your account’s administrator (if applicable) select. For example, when you upload a transcript into the services, other users in your portal may have access to edit the transcript. These users only have access as long as your account administrator has given it. If you are concerned about which data other users have access to please contact your account’s administrator or contact us for support. For more information about shared accounts, please read the section (“Notice to End Users”).

With service providers: We use third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, and analysis among other services. These service providers may require access to your data. If a service provider needs to access information about you to perform services on our behalf, they do so at our instruction, abiding by our policies for data security.

With third parties: We share your data with third parties that help us operate, provide, improve, integrate, customize, support, and market our services. We may share your data with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. We may also share data with these third parties where you have given consent.

With affiliates: We may share your data with affiliated companies and, in some cases, with prospective affiliates.  Affiliated companies are companies owned or operated by us. The protections of this privacy policy apply to the information we share in these circumstances.

For business transfers: We may share or transfer your data under this privacy policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the services if a transaction takes place, as well as any choices you may have regarding your information.

For analytics: We may collect statistics about the behavior of visitors to its websites. For instance, we may monitor the number of monthly active users and may display this information publicly or provide it to others. However, we do not disclose personally-identifying information other than as described in this Privacy Policy.

For compliance with applicable law: In exceptional circumstances, we may share your data with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect spf.io, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Third party widgets: The services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any data you submit to these third-party sites is governed by their privacy policies, not this one.

Justification for Processing Your Data

Our processing of your data is justified by the following bases. These may include:

Consent: We process your data with your given consent. If we process your data based on consent, we will ask for your consent prior to or at the time of data collection. You may withdraw your consent at any time. If consent is withdrawn, some of the services may be made unavailable.

Legitimate Interest: We process your data for the purpose of fulfilling our legitimate commercial interests. Processing on these ground may be necessary for the following activities:

  • Protecting our services, business, and property
  • Legal obligations and issues
  • Fraud prevention
  • Customer Service
  • Marketing and communication
  • Improving our services

We may also process controller data for the same legitimate purposes as our data subjects and processors.

Performance of a Contract: We process your data to fulfill our contractual obligations with our customers, or to prepare to enter into a contract at the customer’s instruction.

Legal Obligations: We process and disclose your data to fulfill our relevant legal and record-keeping obligations.

 

How We Secure Your Data

Spf.io takes steps to safeguard personal information against unauthorized access, disclosure, alteration, and destruction. We use technical, physical and organizational measures to protect your data, but no information system can be completely secure and error free. Users also have a role in protecting their data, for example by using unique and strong passwords and only granting access rights to people you know and trust. Due to the nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, will never be used or disclosed in a manner inconsistent with this Privacy Policy. If you believe someone has gained unauthorized access to your account, please contact us immediately so that we can investigate.

 

International Data Transfers

Spf.io is based in the United States. We collect information and provide services globally, using computer systems, servers, databases, and cloud-based softwares based in the United States and in other countries. We may collect, process, transfer, or store your data outside of your country of residence, wherever we, or our processors, operate for the purpose of providing the services.

Please note that the data privacy and security laws of the United States and elsewhere may not be as stringent as your country of residence. With that said, we take additional steps to ensure your data is secure whenever it is transferred.

 

Your Privacy Choices

We believe that as data subjects, users deserve certain choices about the way their data is processed and shared. At spf.io, we believe users should be able to make certain choices about the way their data is processed and shared. In particular, we believe users should have the ability to:

Access: You may ask to obtain confirmation as to whether or not your data is being processed. If your data is being processed, you may request a report containing the purposes for which we process your data, which categories of your data is being processed, how long your data is being stored, and who your data is being shared with. This report will also contain information regarding your privacy rights and how you can file a complaint.

Rectify: You can ask that we rectify and correct any inaccuracies regarding your data. In some cases, you may be able to make these corrections on your own via the services.

Erase: You can ask that we delete your data. However, we may deny your request if your data is needed to comply with a legal obligation under applicable law, or is necessary for exercising and defending legal claims.

Restrict processing: You can ask that we restrict our processing of your data. Following a request to restrict our processing, we may continue to process where (a) we have your consent, (b) we need your data to comply with a legal obligation, or it is necessary to exercise and defend legal claims.

Data portability: When our processing of your data is by automatic means, you can request to receive your data in a structured, commonly used, machine-readable format. Any requested data that you receive from us or our processors will be transmitted in a digital format. You also may transmit this file to another data controller without our interference.

Object: You can object to our processing of your data. Upon receiving a request to object, we will cease any processing regarding your data. In situations where we can demonstrate it is necessary for legal obligations, we may continue to process and retain pieces of your data.

Object to automatic processing: You can object to the processing of your data when achieved through automatic decision-making processes. An example of this is the chat bot on our website asking for your contact information in order to direct you to the correct resources.

Opt-out of communications: You can opt out of receiving non-essential promotional communications from us by using the unsubscribe link within each email, updating your email preferences within the service account settings menu, or by contacting us, as provided in the section (“Contact Information”), to have your contact information removed from our promotional email list and registration database. If you opt out from receiving promotional communications from us, you will continue to receive essential communications, necessary to the use of the services.

In general, you may be able to opt out of receiving personalized advertisements from other companies who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. For more information about this practice and to understand your options, please visit:

Send “Do Not Track” signals: Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating that you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, the services do not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of non-essential communications.

 

European Economic Area Users

Information about the General Data Protection Regulation ‘GDPR’:

The GDPR is a set of data privacy regulations set forth by the European Union meant to protect user data, and allow users certain rights in regard to the processing of their personal data. The regulation is divided between two relationships: Those that are ‘Data Controllers’, those that collect user data for processing necessary for their business, and decide which data to collect, how it will be used, why it is necessary, the legal basis for processing, and how long data is stored. As well as those that are ‘Data Processors’, those that process user data on behalf of, and with the instruction of, a Data Controller. At spf.io, we act as both a Data Controller and a Data Processor in providing the services.

We act as a Data Controller when we collect your account and contact information, your financial information, information about your use of the services, information we receive about you from other sources, and tracking information including cookies. You can read more about these categories of data in the section (“Data We Collect as a Controller”).

When collecting, processing, sharing, transferring, and using your data, we are confident in several legal bases that allow our activity:

Consent: We process your data with your given consent. If we process your data based on consent, we will ask for your consent prior to or at the time of data collection. You may withdraw your consent at any time. If consent is withdrawn, some of the services may be made unavailable.

Legitimate Interest: We process your data for the purposes of furthering our legitimate commercial interests so long as the rights of the user are not denied.

Performance of a Contract: We process your data to fulfill our contractual obligations with our customers, or to prepare to enter into a contract at the customer’s instruction.

Legal Obligations: We process and disclose your data to fulfill our relevant legal and record-keeping obligations.

Under applicable law, the following rights apply to users that reside in the European Economic Area and the United Kingdom, and pertain to our processing of your data as a Data Controller. You are free to assert these rights without fear of retribution in the use of the services, though some of the services may be made unavailable if your consent, or data, is withdrawn.

Article 15. Right to access: You have the right to obtain confirmation as to whether or not your data is being processed. If your data is being processed, you may request a report containing the purposes for which we process your data, which categories of your data is being processed, how long your data is being stored, and who your data is being shared with. This report will also contain information regarding your rights under the GDPR and how you can contact a Supervisory Authority to file a complaint.

Article 16. Right to rectification: You have the right to rectify and correct any inaccuracies regarding your data. These corrections will be made within 72 hours of receiving your request. In some cases, you may be able to make these corrections on your own via the services.

Article 17. Right to erasure: You have the right to ask that we delete your data. However, we may deny your request if your data is needed to comply with a legal obligation under applicable law, or is necessary for exercising and defending legal claims.

Article 18. Right to restrict processing: You have the right to ask that we restrict our processing of your data. Following a request to restrict our processing, we may continue to process where (a) we have your consent, (b) we need your data to comply with a legal obligation, or it is necessary to exercise and defend legal claims.

Article 20. Right to data portability: When our processing of your data is by automatic means, you have the right to receive your data in a structured, commonly used, machine-readable format. Any requested data that you receive from us or our processors will be transmitted in a digital format. You also have the right to transmit this file to another data controller without our interference.

Article 21. Right to object: You have the right to object to our processing of your data. Upon receiving a request to object, we will cease any processing regarding your data. In situations where we can demonstrate it is necessary for legal obligations, we may continue to process and retain pieces of your data.

Article 22. Right to object to automatic processing: You have the right to object to the processing of your data when achieved through automatic decision-making processes. An example of this is the chat bot on our website asking for your contact information in order to direct you to the correct resources. We currently have very limited use of automatic processing.

We act as a Data Processor when a Data Controller uses the services for their own processing. For example, when a user uploads a text document for translation, they are the Data Controller, and we are the Processor. As they use the services, we process their data as directed, and the user remains in full control of their data. When we act as a Data Processor, the foregoing subsection (“We Act as a Data Controller”) does not apply. We encourage users to reach out directly to the Data Controller to assert their data subject rights.

In the unlikely event of a data breach, we will notify data controllers and Supervisory Authorities within 72 hours in accordance with articles 33 and 34 of the GDPR.

Representative for Users in the EU and UK:
We have appointed Prighter Groups with its local partners as our Privacy Representative, and to be your point of contact. Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter, or make use of your data subject rights, please visit the following website: https://prighter.com/q/14488088870

 

California Users

Under California’s ‘Shine the Light’ law, California residents are entitled to opt-out of disclosing their data to third parties for the purpose of allowing third parties to sell or advertise their products. We do not currently engage in this activity, nor do we sell your data to third parties.

Under the California Consumer Privacy Act (“CCPA”), and other applicable law, the following rights apply to users that reside in the State of California, and pertain to our processing of your data. You are free to assert these rights without fear of retribution in the use of the services, though some of the services may be made unavailable if your consent, or data, is withdrawn.

Right to know: You have the right to request which categories of data we collect about you, the sources of this data, the purposes for which we collect this data, and the types of third parties of which this data is shared. Information about our collection practices can be found [HERE]. You may also request a copy of your data by contacting our Data Protection Officer. Their contact information can be found in the section (“Contact Information”).

Right to delete: You have the right to request that we delete some or all of your data. This usually means termination of your account, in which case our policy on data retention applies; see section (“Data Retention Policy”). In lieu of a deletion request, we may retain data that is necessary for our outstanding legal obligations under applicable law.

Do not sell: You have the right to opt-out of the sale of your data, and to request a record of any of your data that has been sold within the past twelve (12) months. We do not sell your data to any third parties, and only share your data as allowed in this policy; see section (“How We Share Your Data”).

CCPA Data Table

CCPA Data Table

Information that we collect:

Account & Contact Information:

Data Types We collect data about you when you register for an account, create or modify your profile, set preferences, and request information about the services.

This data may include your first name, last name, email address, phone number, employment information, budget for services, username, profile picture, and profile description. We retain your account and contact information as long as you are an active user of the services.
Sources

We collect most of this data directly from you when you request pricing, sign-up for email marketing, create an account, or modify your profile preferences. 

We may also receive data about you from third-parties that provide services to us.

Purposes

We use this information to:

  • Provide the services: including to authenticate you when you log in, provide customer support, and operate and maintain the services.
  • Communicate with you: we use your data to send promotional communications that may be of specific interest to you, including by email.
  • Improve our services: we are always looking for ways to make our services better and more useful to you, your data is used to ensure our improvements will be useful to you.  
Third Party Disclosures

We disclose your data to third-party vendors and partners that are necessary to our legitimate interests. These include:

  • Service providers: we use third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, and analysis among other services.
  • With third parties: we share your data with third parties that help us operate, provide, improve, integrate, customize, support, and market the services.
  • With other users: in using the services, you may create content, which may contain your data, that can be shared with other users in your portal for the purposes of collaboration. 
  • With affiliates: we may share your data with affiliated companies and, in some cases, with prospective affiliates.  Affiliated companies are companies owned or operated by us.
  • For compliance with applicable law: In exceptional circumstances, we may share your data with a third party if we believe that sharing is necessary to comply with applicable law.

Financial Information:

Data Types When you register for certain paid services, we collect certain payment and billing information.

This data may include your mailing address, shipping address, and payment card or bank information. We may also ask you to designate a billing representative, including name and email address upon creation of your account.
Sources All financial data used in the purchase of our paid services are securely processed by our third-party processor Stripe, Inc. We do not directly collect this data. When you submit your payment data to Stripe, we have access to some but not all of your data.
Purposes We use your financial data in order to securely complete payment transactions for the use of the services, to prevent fraud, to take care of refunds and cancellations, and to offer billing support.
Third Party Disclosures Your financial data is collected directly through our secure processor, Stripe Inc. We do not disclose your financial data to other third-parties except where required by applicable law. 

Service Information:

Data Types We collect data, that paired with other personal data, may be used to identify you.

This data may include your customer support requests, user preferences, and audit trails of your usage of the services.
Sources We collect this data directly from you when you use the services. We do not receive this information from any third-parties.
Purposes This data is necessary to the operation of the services, and to analyze your behaviors in order to improve the services.
Third Party Disclosures

We disclose your data to third-party vendors and partners that are necessary to our legitimate interests. These include:

  • With third parties: we share your data with third parties that help us operate, provide, improve, integrate, customize, support, and market the services. For example, at your request, we may work with third parties to provide additional captioners. They would have access to your service data in order to improve your experience with the services.
  • With other users: in using the services, you may create content, which may contain your data, that can be shared with other users in your portal for the purposes of collaboration. For example, your session history, transcripts, and other uploaded content may be accessible by other users in your portal. 

Automatically-Collected Information:

Data Types

We use automatically-collected data in the form of cookies and other tracking technologies that are pieces of information saved on your browser. This data may include your device’s public-facing IP address. 

Some cookies are necessary to the secure operation of our website and are always enabled. Others are non-essential and used for analytics, advertising, and functional purposes, and may be disabled. If non-essential cookies are disabled, some functions of our website may be disabled. 

Sources We collect this data from you directly when you use our website. We also receive data from third-parties that install cookies and other tracking technologies onto our website. We may also receive this data from our affiliates. 
Purposes We use the data collected from cookies and other tracking technologies to ensure the functionality of our website, to offer the services, and for analytics, advertising, and functional purposes. 
Third Party Disclosures

We disclose your data to third-party vendors and partners that are necessary to our legitimate interests. These include:

  • Analytics providers: we use third-party services to track user behavior on our website.
  • Advertising providers: we use third-party services to display relevant advertisements on our website in order to market the services.
  • CRM providers: we use third-party services to track our users journey on our website, and to communicate with users using tools provided by our CRM that are embedded on our website. 
  • Financial providers: we use third-party services to securely process financial transactions in the purchase of the services. 
  • Government and law enforcement: we disclose your data when necessary for compliance with applicable law. 

 

 

Notice to End Users

Many of our products are intended for use by organizations. Where the services are made available to you through an organization (e.g. your employer), that organization is the administrator of the services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the services is subject to that organization’s policies, including its data retention and processing policies. We are not responsible for the privacy or security practices of an administrator’s organization, which may be different from this policy.

Administrators are able to:

  • require you to reset your account password;
  • restrict, suspend or terminate your access to the services;
  • access information in and about your account;
  • access or retain information stored as part of your account;
  • install or uninstall third-party apps or other integrations

In some cases, administrators may also:

  • restrict, suspend or terminate your account access;
  • change the email address associated with your account;
  • change your information, including profile information

Even if the services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access the services, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the services at a later date.

Please contact your organization or refer to your administrator’s organizational policies for more information.

 

Unsolicited Information

You may provide us with ideas and suggestions for new products or modifications to the services, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

 

Changes to Privacy Policy

Changes to this privacy policy may be made as necessary. When changes are made, we will notify users of the services within 30 days. We encourage you to check this page regularly for changes regarding the processing of your data. Your continued use of the services constitutes acceptance of this privacy policy and any such changes.

If you disagree with any changes to this privacy policy, you may stop using the services at any time and(or) terminate your account. See the section (“Contact Information”) for account termination.

 

Contact Information

If you have questions, comments, inquiries, or would like to assert your rights, please use the contact information below to contact our Data Protection Officer, or if you live in the EU or UK, our Privacy Representative. Some requests may require additional verification to confirm the validity of the request.

Chris Lim
Data Protection Officer
[email protected]

Prighter
EU/UK Privacy Representative
Maetzler Rechtsanwalts GmbH & Co KG
c/o Theotech LLC dba Spf.io
https://prighter.com/q/14488088870

 

 

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